Can Blackberry be saved by the cool kids from Generation X?


Blackberry’s new Z10 phone sales have set records in Canada and the UK – two of the biggest markets for Research in Motion (now re-branded as simply Blackberry). It still remains to be seen whether next week’s U.S. release will make any kind of splash. The biggest problem for Blackberry is that many of its former enterprise users have switched to other smartphone platforms. Many companies have instituted bring your own device (BYOD) plans, in which fewer restrictions are placed on mobile devices that are used by employees. Workers want to choose how, where and when they work in order to balance personal and professional commitments – and IT departments have agreed to support them. Most of them brought their own iPhones, Droids and Galaxies, but not Blackberries.

Since Blackberry’s traditional fan base, the business user, is no longer locked in, the company is pivoting towards a different market segment: creative, collaborative multi-taskers. Let’s ignore the company’s universally derided Superbowl ad, which showed us a montage of nonsensical problems that are supposedly solved by the Blackberry, and then tells us that these are all the things the phone can’t do. Instead, let’s consider the brand’s Keep Moving campaign, an exercise in crowdsourced consumer engagement. Blackberry tapped three artists – a musician, a writer and a film maker – with strong fan followings, prominent social media profiles, and/or new projects to promote this year.

Blackberry taps three artists to influence their fanbase

Alicia Keys, the brand’s “Global Creative Director,” is a former Blackberry user who has been lured back, a fact that the company has made sure to emphasize. Unfortunately, she has been suspected of continuing to Tweet from her iPhone and was photographed with several iPhones, in addition to her Blackberry, on her dressing table. Oops.

She’s also promoting a world tour. Keys has previously used crowdsourced Instagram photos as part of her music videos. Despite the unavailability of this popular app on the new Blackberry phone, Keys’ project, called Your City Your Video, is asking for fan photos – some of which will probably be taken with an iPhone and altered with Instagram filters. She will include these in videos, unique to each city, used on her current tour.

Neil Gaiman, a popular fantasy author and screenwriter from the UK, has a large following on his active Twitter account, and prior experience with crowdsourcing projects. In 2009, he worked with BBC Audiobooks America to provide the seed for a Twitter-based story using only Tweets submitted by Gaiman’s followers. He’s also married to Amanda Palmer, who has considerable experience with crowdsourcing and crowdfunding. His new book, The Ocean at the End of the Lane, will be released in June.

Gaiman’s project is A Calendar of Tales, in which he gave to the Twitterverse a series of story prompts based on the months of the year, for example: “Why is January so dangerous?” Gaiman wrote one story for each month, posted the stories for download on Blackberry’s site and asked fans to illustrate them. The illustrations are currently featured on Blackberry’s website and will be published in a calendar and an e-book. Gaiman also recorded himself reading the stories and made the audio files available for free, hoping to attract film makers.

The last Keep Moving project will involve a professional film maker, Robert Rodriguez, who jumps between producing cult favorites like El Mariachi to making children’s movies like the popular Spy Kids franchise. He is also known for a series of short documentaries about film making and has recently created a new cable channel on Comcast called El Rey. His project launches March 18, and reportedly will ask fans to describe a weapon, draw a monster and play a small part in a new film. Rodriguez also has some experience with crowdsourcing, having asked for fan contributions for character ideas and plotlines for Heavy Metal, an animated film still in production. He is currently rolling out promotion for a sequel to Machete, due to be released in September.

Will Gen X come back to Crackberry?

Blackberry 6710, circa 2002. IMAGE CREDIT:

The celebrities that Blackberry chose for this campaign are more Gen X than cutting edge. Robert Rodriguez, along with Quentin Tarantino, was first making violent movies with cynical antiheroes back in the 1990s. Neil Gaiman earned a legion of fans with the Sandman comics back in the 80s and 90s. Alicia Keys has been making mainstream hip hop music since 2001. Do you see a trend? All of these artists gained popularity when Gen Xers were in their twenties and early thirties – which is also when they fell in love with the first smartphone on the market, the Blackberry, in 2002.

Generation X is a small cohort, wedged between Boomers and Millennials. I’m not sure they’ll be enough to put Blackberry on top again, but perhaps it will get them to third place, which is their goal for now. What do you think? Let me know in the comments.


What you can learn from Amanda Palmer about crowdsourcing and the gift economy

What do CSA farms, Minecraft, and punk cabaret artist Amanda Palmer have in common? They’re all looking at a more direct way to connect with their supporters instead of just selling things to them.

Community supported agriculture (CSA) farms ask consumers to pay up front for weekly shares of the harvest, so that they can buy seed, feed and fertilizer without taking on crippling debt. In return, shareholders pick up a bag of locally grown vegetables, eggs, herbs, and even meat from someone they know and trust.

The developers of Minecraft asked gamers to play their game before it was even finished, and used that money to finish programming it. In the meantime, it became a phenomenon of word of mouth marketing and shared, user-generated content.

Performance artist Amanda Palmer became the poster girl for Kickstarter last year, when her campaign to raise $100,000 for a self-published music CD, art book and tour netted a $1.2 million return. And that’s when the trouble started. After literally making a career of asking others for help and collaboration, Palmer faced the wrath of the internet when she blogged for local musicians to beef up her band onstage – for free – during her tour. Many were incensed that she would have the nerve to ask for free labor after receiving a nice juicy windfall only months earlier. Palmer later retracted her offer to pay musicians in beer, hugs and free merch, and announced that she would pay in cash instead. The controversy spawned debates about ownership, accountability, and the differences between collaboration and exploitation.

Last month, Amanda Palmer gave an incredible, inspiring talk at TED, in which she explains why we should let people pay for things instead of making them do so:

Wait! This is our job, as marketers, to make people buy our ideas, services and products. Or is it? Everything we have learned in the past few weeks keeps pointing to the consumer as the one who has all the cookies. She is less persuadable, harder to find through broadcast media, and better informed than ever before. She wants what she wants, when she wants it, and, if possible, it should come with her name on it, please.

On the other hand, if she likes what you’re offering… that’s when the magic happens. She’ll tell everyone about it, via phone, text, email, tweet and online review. She’ll fund your Kickstarter campaign, buy your unfinished game, and give her personal information to your social network – and smart marketers will provide opportunities to let her do these things.

And when the consumer doesn’t like it… same thing. Everyone hears about that, too. This is the tricky part of a gift economy, where transactions are based on social currencies and relationship building. These supposedly come with no strings attached, and all is gratefully received.

Unfortunately, sometimes people are unhappy about the gift they’ve been given, because it isn’t really what they wanted. Or they feel under-appreciated when the thank you is not as sincere or as fast as they feel it should be. As Amanda Palmer found out, when your business model is based on making connections instead of just making money, things can get messy. But does that mean we shouldn’t bother?

Small business and B2B social media: insource or outsource?

If you’re a small business owner who sells to other businesses, you may wonder if social media is worth the effort. It takes time to manage social media accounts. Only 40% of small business owners in a recent Wall Street Journal poll have dedicated social media staffers. It takes even more time to generate content so that you can start some kind of conversation with your networks. Other research indicates that social media has become the number one content marketing strategy for B2B companies, but 29% of them are crunched for time when it comes to content development.

So, does it make sense to outsource your social media management? Maybe. Conventional wisdom states that that no one else is as passionate and knowledgeable about your brand as you are – both of which are true. Many small B2B companies are just starting out in social media. If you are one of these fledgling social sellers, it may make sense to look at hiring a part-time social media director or a small consulting firm to get started. An outsider who can work side by side with your people will be a better brand advocate and a great resource for training inside employees as the program gets off the ground.
Chris Abraham makes a great point – several of them, in fact – about the disadvantages of insourcing social media: not everyone within your organization is going to be a phenomenal brand ambassador. And those staffers who are initially committed to providing social media content may find that it becomes a “do last” task as other projects take over their work life.

How about content creation – should you look for outside help here, too? This issue seems to be only slightly less contentious than the idea of outsourcing social media management, but the same logic applies. Businesses need to balance the availability of internal expertise against the efficiencies gained from outsourcing. Here are some great guidelines from PR2020:

What are your thoughts? Leave a comment below, or take the easy way out with this poll:


When reality is not enough


On your way to meet a friend in the city, your smartphone starts notifying you of local points of interest. At a museum, you skip the old-school audio tour for a pair of Google Glass specs, which display pertinent information as you look at each part of the exhibit. As you shop online, you can “try on” clothes and jewelry, and view yourself in the computer monitor. And most important of all, you can share these experiences with your friends and family.

All of these experiences are possible through augmented reality, or AR, technology. AR adds a layer of computer-generated data, images and sound (and someday, touch and smell!) to our experience of the real world. This all sounds like sci-fi, but AR is already here. My smartphone already has a few AR apps – and yours probably does, too. Yelp’s Monocle function made it one of the first apps to use geo-location data to overlay reviews on top of data from an iPhone camera lens – this was back in 2009.

I’ve also got Skyview, which uses my phone’s camera, compass, gyroscope and geolocation data to present me with information about the night sky. My son and I find this to be way more fun than his telescope.


How Yelp sees my back yard. All the fun stuff is a long walk from here.


My world, through Skyview’s lens.











Marketers are using AR all over the place. Last year, IKEA’s 2013 print catalog debuted an interactive component. Smartphone users can download an app which unlocks video, 3D content, additional photos and more, when pointed at catalog pages with a tag by Metaio.

Goldrun is another AR mobile platform, successfully combining AR engagement with social sharing and consumer rewards. Last year they partnered with the NFL to let fans try on the Giants’ virtual Super Bowl ring and share photos of them wearing it.

Giants fans show off virtual Super Bowl 2012 rings via Goldrun. IMAGE CREDIT:

AR is a great way to create an emotional connection with a brand, but right now there’s no killer app for it. Like the clunky ol’ QR code, AR requires the user to download a variety of apps for different uses, and there are multiple tech developers. Until this functionality is somewhat standardized and baked in to smartphones, glasses, auto windshields, or clothing, it will be less than transparent and immediate. One also wonders how the content will be monetized, once it is all “baked in.” Could our AR experience someday look like this spoof of the Google Glass promo video? (The real version from Google is here.)


Digital marketing is being freshly minted and recreated every day, via trends that start small, but spread quickly. So, Mint and Ripple.

People who don’t consider themselves to be tech-savvy are still affected by digital marketing whether they realize it or not. Have you played a game on your smartphone or tablet? Signed up for coupons via email? Visited a brand’s YouTube channel to figure how to build a bookshelf? Posted a gripe or a compliment about a product on Facebook? Bought something through a mobile app, while standing in front of the same product on a store shelf? If so, like millions of other Americans, you’re part of an ongoing evolution in the way that consumers interact with brands.

There are challenges and opportunities for both marketers and consumers. We have privacy concerns, technological limitations, and growing online ad clutter. On the other hand, we have consumers intensifying our marketing efforts because they seem to have a deeper connection with the brand. We see this with brands like Apple, Starbucks, Zappos, and Harley-Davidson. In the coming weeks we’ll explore these and other issues, so stay tuned. Actually, what I mean is: keep connected.